Privacy Policy

This Privacy Policy describes how JL999 ("we", "us", or "our") collects, uses, stores, and protects the personal information of players who access or use the JL999 online gaming platform at jl999.org and its associated mobile application (collectively, the "Platform").

JL999 operates exclusively for players in the Philippines and is committed to full compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC).

By registering an account or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue use of the Platform and contact us to close your account.

JL999 collects personal data in the following categories, depending on how you interact with the Platform:

Registration and Account Data

• Full name, date of birth, and nationality
• Email address and mobile number
• Username and encrypted password
• Residential address in the Philippines

Identity Verification Data

• Government-issued ID (e.g., PhilSys ID, passport, driver's licence, SSS/GSIS card)
• Selfie or photo verification when required
• Proof of address documents where applicable

Financial and Transaction Data

• Deposit and withdrawal records, including amounts and timestamps
• Payment method details (e.g., GCash account reference, Maya wallet reference, or Philippine bank account details — stored only to the extent required for processing)
• Transaction history associated with your account

Platform Usage Data

• IP address and device identifiers
• Browser type, operating system, and screen resolution
• Pages visited, time spent, and features used on the Platform
• Betting activity, game history, and wagering patterns

Communications Data

• Messages, queries, and complaints submitted to our support team
• Survey responses and feedback you voluntarily provide

JL999 processes your personal data only for specific, legitimate purposes. We use the data we collect to:

• Create and manage your account — including registration, authentication, and account maintenance.
• Verify your identity — to comply with Know Your Customer (KYC) requirements and confirm you meet the 21 + age requirement.
• Process deposits and withdrawals — including transactions via GCash, Maya, and Philippine bank transfers.
• Provide customer support — to respond to your queries, complaints, and requests in a timely manner.
• Improve the Platform — by analysing usage patterns and player behaviour to enhance features and fix issues.
• Send service communications — such as account notices, transaction confirmations, and security alerts.
• Send promotional communications — such as bonus offers and platform updates, where you have consented to receive these.
• Detect and prevent fraud — by monitoring for suspicious activity, multiple accounts, or misuse of the Platform.
• Comply with legal obligations — including anti-money laundering (AML) requirements and any requests from Philippine regulatory authorities.
• Support responsible gaming — by identifying patterns that may indicate problem gambling and enabling self-exclusion tools.

JL999 will not use your personal data for any purpose that is incompatible with the purposes described above without first obtaining your explicit consent.

JL999 does not sell, rent, or trade your personal information to third parties. We may share your data only in the following limited circumstances:

• Payment service providers — We share the minimum necessary data with payment processors such as GCash and Maya to facilitate deposits and withdrawals. These providers operate under their own privacy policies and are bound by data processing agreements with JL999.
• Identity verification providers — Third-party KYC service providers may process your identity documents on our behalf under strict confidentiality agreements.
• IT and platform service providers — Providers that support our hosting, security, analytics, and customer support infrastructure may access data solely to provide those services.
• Regulatory and law enforcement bodies — We may disclose personal data to Philippine government agencies, courts, or law enforcement when required by law or in response to a valid legal order.
• Business transfers — In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction. We will notify affected players in advance where legally permissible.

JL999 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law.

• Active accounts: Personal data is retained for the full duration of your account with JL999.
• Closed accounts: Following account closure, we retain records — including transaction history and identity verification documents — for a minimum of five (5) years to comply with anti-money laundering regulations and other legal obligations.
• Marketing data: If you withdraw consent for marketing communications, we will cease sending such communications promptly, though we may retain a suppression record to honour your preference.
• Support records: Communications with our support team may be retained for up to three (3) years for quality assurance and dispute resolution purposes.

Once the applicable retention period has elapsed and there is no longer a legal basis for retaining your data, JL999 will securely delete or anonymise the relevant records.

JL999 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, loss, alteration, or disclosure, including:

• SSL/TLS encryption for all data transmitted between your device and the JL999 Platform.
• Encryption of sensitive data at rest, including identity documents and financial records.
• Strict access controls ensuring only authorised personnel can access personal data, on a need-to-know basis.
• Regular security assessments, penetration testing, and vulnerability scanning of our systems.
• Two-factor authentication options available to all players for account security.
• Continuous monitoring for suspicious login activity and unusual account behaviour.

While JL999 takes every reasonable precaution, no online platform can guarantee absolute security. In the event of a data breach that affects your rights and freedoms, JL999 will notify affected players and the National Privacy Commission as required by law.

JL999 uses cookies and similar tracking technologies on our website and mobile platform. Cookies are small text files stored on your device that help us deliver a better experience.

We use the following types of cookies:

• Essential cookies: Required for the Platform to function correctly. These include session management and security cookies and cannot be disabled without affecting your ability to use the Platform.
• Performance cookies: Help us understand how players interact with the Platform, allowing us to identify issues and improve functionality.
• Functional cookies: Remember your preferences, such as language settings and display options, to personalise your experience.
• Analytics cookies: Collect anonymised data about usage patterns to help us improve the Platform over time.

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of some Platform features. Continued use of the Platform after being notified of our cookie practices constitutes consent to our use of cookies as described above.

Under the Data Privacy Act of 2012 (RA 10173), all players in the Philippines have the following rights with respect to their personal data held by JL999:

To exercise any of these rights, contact our Data Protection Officer through the details provided in Section 12 of this Policy. We will respond to all verified requests within thirty (30) days, as required by the NPC.

JL999 is strictly an adult platform. Only individuals who are 21 years of age or older are permitted to register and use the Platform. We do not knowingly collect personal data from individuals under 21.

If we become aware that personal data has been collected from a person under 21, we will immediately close the relevant account, delete the associated personal data, and reverse any transactions where required.

If you are a parent or guardian and believe your child has registered on the Platform, please contact our support team immediately so we can take appropriate action.

JL999 primarily stores and processes personal data within the Philippines. In limited circumstances, data may be transferred to or processed in other jurisdictions — for example, where we use cloud-based services or third-party technology providers whose servers are located outside the Philippines.

When such transfers occur, JL999 ensures that appropriate safeguards are in place in accordance with the Data Privacy Act of 2012. These safeguards may include:

• Data processing agreements that bind recipients to standards equivalent to Philippine data privacy law.
• Standard contractual clauses approved by the National Privacy Commission.
• Transfer to countries that have been assessed to provide an adequate level of data protection.

By using the JL999 Platform, you consent to your personal data being transferred as described in this section, subject to the safeguards outlined above.

JL999 may update this Privacy Policy from time to time to reflect changes in our practices, the Platform, or applicable law. When we make changes, we will update the "Last updated" date at the top of this page.

For material changes that significantly affect how we process your personal data, we will provide more prominent notice — such as an in-platform notification or a message to your registered contact details — prior to the changes taking effect.

Your continued use of the Platform after any changes to this Privacy Policy constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed of how JL999 protects your data.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or need to report a privacy concern, please reach out to our Data Protection Officer:

• Email: privacy at jl999.org (plain text — do not send sensitive documents by email without encryption)
• Live Chat: Available through the Platform after logging in to your account.
• FAQ: Visit our FAQ page for answers to common data and privacy questions.

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines (NPC) if you believe your data privacy rights have been violated. Details on how to file a complaint are available on the NPC's official website.